Jet2.com Limited
Jet2.com Limited's Group Bookings department can assist with various inquiries related to flights and bookings. Common reasons for calling include checking flight schedules, handling baggage issues, and addressing customer complaints. The department is available during published operating hours, but call volumes are highest during summer and school holidays. Automated menus are used for call routing, so having your booking details ready can expedite the process. Wait times can vary, but improvements are being made to reduce delays, especially during peak periods.
Updated 15 Dec 2025
Expected outcomes
- Check flight schedules
- Report lost baggage
- File customer complaints
- Inquire about booking details
- Resolve baggage issues
- Request flight information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Flight number
- Baggage tag number
- Personal identification
- Complaint details
- Address information
Known issues
Customers frequently experience long wait times, especially during peak travel periods and after major disruptions. Jet2.com is working on increasing staffing and enhancing online self-service options to address this. Additionally, some callers find it challenging to reach a live agent due to automated menus. Improvements have been made to menu clarity, and using specific options can help. Occasionally, issues may not be fully resolved on the first call, requiring escalation or callbacks. Being prepared with all necessary information can help streamline the process.
