Parcelforce Worldwide
Parcelforce Worldwide offers a range of customer service options via their phone number, including parcel tracking, delivery inquiries, claims, complaints, and redelivery arrangements. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking the status of a parcel, arranging a redelivery, or filing a complaint. Wait times can be long, especially during peak hours or after missed deliveries. It is often recommended to call early in the morning for a quicker response. Automated systems are prevalent, so persistence may be needed to reach a human agent.
Updated 15 Dec 2025
Expected outcomes
- Track parcel status
- Arrange redelivery
- File a complaint
- Inquire about delivery
- Request claim assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tracking number
- Delivery address
- Description of issue
- Reference number
- Claim details
- Redelivery date
Known issues
Customers frequently report long wait times, especially during peak hours. Calling early in the morning may reduce wait times. Automated systems can make it difficult to reach a human agent, so using specific menu options and persistence is advised. Complaint handling can be slow, with some users experiencing delays in follow-up. Escalating issues via email or platforms like Resolver may improve response times. It is helpful to have your tracking number and delivery details ready before calling to expedite the process.
