Birmingham Newman University
Birmingham Newman University's Library Services can assist with a variety of tasks via phone. Common reasons to call include checking the status of library accounts, renewing borrowed items, and accessing research support. The library also handles international enquiries, such as admissions and visa information. Operating hours are Monday to Friday, 08:00–18:00, and Saturday, 09:00–13:00. While typical wait times are not specified, calls are generally acknowledged within 1–2 working days. For the quickest response, it's best to call during weekday mornings.
Updated 15 Dec 2025
Expected outcomes
- Check library account status
- Renew borrowed items
- Access research support
- Inquire about admissions
- Request visa information
- Ask about course details
- Explore campus facilities
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Library card number
- Student ID
- Full name
- Contact details
- Nature of enquiry
- Course information
Known issues
While there are no specific issues reported, it's advisable to call during less busy times, such as weekday mornings, to avoid potential delays. If your enquiry is not urgent, consider sending an email, as responses are typically acknowledged within 1–2 working days. Ensure you have all necessary information ready, such as your library card number or student ID, to facilitate a smoother interaction. If you experience long wait times, try calling back later or exploring online resources available on the university's website.
