Cardiff University
Cardiff University's Estates department handles all property, maintenance, and facilities management for university buildings. You can report building maintenance issues, such as cleaning, repairs, and refurbishment, or make general inquiries about campus facilities and building access. The department is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include reporting urgent maintenance issues or seeking information about estate services. It's advisable to call during off-peak hours to avoid long wait times, especially at the start of academic terms.
Updated 15 Dec 2025
Expected outcomes
- Report maintenance issues
- Track maintenance requests
- Inquire about building access
- Request cleaning services
- Ask about refurbishment plans
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Building name
- Location of issue
- Issue description
- Contact details
- Nature of inquiry
- Reference number
Known issues
Callers to Cardiff University's Estates department occasionally experience long wait times, particularly during peak periods like the start of academic terms. To mitigate this, it's recommended to call during off-peak hours or use the online maintenance request system when possible. Additionally, there is a frequent backlog in non-urgent maintenance requests due to high demand. While urgent issues are prioritized, routine requests may take longer to address. Being prepared with all necessary information can help expedite your call.
