City, University of London
The City, University of London's Registry and Student Records department provides essential services such as degree verification, transcript requests, and student record enquiries. These services are available Monday to Friday from 08:00 to 18:00, with additional hours for student record enquiries on Saturdays from 09:00 to 13:00. Common reasons for calling include verifying awarded degrees, ordering official transcripts, and obtaining information about student records. While typical wait times are not specified, it is advisable to call during mid-morning or mid-afternoon to avoid peak hours. Degree verifications require registration on the HEDD platform and a hand-signed consent form, while transcript requests may involve a payment process.
Updated 15 Dec 2025
Expected outcomes
- Verify awarded degrees
- Order official transcripts
- Request replacement certificates
- Enquire about student records
- Access alumni services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Hand-signed consent form
- Candidate details
- Student number
- Alumni details
- Payment method
- HEDD platform registration
Known issues
A frequent issue encountered is the rejection of degree verification requests due to improper consent forms. It is crucial to ensure that the consent form is hand-signed with ink and dated within the last three months to avoid rejection. Additionally, using the correct format for uploading documents on the HEDD platform can prevent delays. For transcript requests, ensuring all student details are accurate and payments are completed can streamline the process. To minimize issues, double-check all requirements before submission and consider calling during less busy times.
