Institute of Advanced Legal Studies, University of London
The Institute of Advanced Legal Studies' Issue & Enquiry Desk is your main contact for library services, including borrowing, renewals, and general enquiries. You can also request document delivery and interlibrary loans. The desk is available during library opening hours, and you may experience longer wait times during peak periods, such as the start of academic terms. For quicker responses, consider using email or LibChat. The desk provides essential support for library users, ensuring access to resources and assistance with various library-related tasks.
Updated 15 Dec 2025
Expected outcomes
- Answer library service questions
- Assist with borrowing renewals
- Process document delivery requests
- Handle interlibrary loan requests
- Provide general library information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Library card number
- Item details
- Bibliographic details
- Membership information
- Institutional affiliation
- Contact information
Known issues
Occasional long wait times are reported, especially during peak periods like the start of academic terms. To avoid delays, try calling during off-peak hours or use alternative contact methods such as email or LibChat. These options can often provide faster responses and help manage your queries efficiently. If you encounter issues, having your library card number and relevant details ready can expedite the process. The desk aims to assist with all library-related enquiries, ensuring a smooth experience for users.
