SOAS University of London
The SOAS University of London Library Enquiries department offers support for accessing electronic resources and booking training sessions. Common reasons for calling include troubleshooting access issues and scheduling guidance sessions with librarians. The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. While phone support is available, emailing may provide faster responses for technical queries. Callers may experience long wait times during peak hours, so it's advisable to contact during off-peak times or use email for quicker assistance.
Updated 15 Dec 2025
Expected outcomes
- Access electronic resources
- Troubleshoot access issues
- Book training sessions
- Receive technical guidance
- Schedule librarian meetings
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- SOAS ID
- Library membership
- Resource details
- Error message
- Preferred date/time
- Training topics
Known issues
Callers sometimes face long wait times during peak hours. To avoid this, try calling during off-peak times or use email for a faster response. Access problems with electronic resources can occur due to authentication issues. If you encounter such problems, contact electronic@soas.ac.uk with detailed information, including your SOAS ID and the specific resource name. These issues are typically resolved within 1–2 business days. For quicker resolutions, provide as much detail as possible when reporting issues.
