St George's, University of London Library
St George's, University of London Library offers a range of services via phone, including answering questions about library services, assisting with membership registration, and providing support for accessing electronic resources. Callers can also request interlibrary loans and receive help with literature searches. The library staff is knowledgeable and responsive, making it a reliable point of contact for academic needs. While specific wait times are not provided, it is noted that long wait times can occur during peak periods. For non-urgent queries, email is recommended. The library's phone support is limited on weekends, so calling during weekday hours is advisable.
Updated 15 Dec 2025
Expected outcomes
- Answer library service questions
- Register new library members
- Assist with e-resource access
- Process interlibrary loan requests
- Conduct literature searches
- Schedule training sessions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Proof of affiliation
- Library membership
- Login credentials
- Request details
- Research topic
Known issues
Callers occasionally experience long wait times during peak periods, so it is advisable to call during off-peak hours or use email for non-urgent queries. Additionally, the library's phone support is limited on weekends, with only short hours available on Saturdays and no service on Sundays. Planning calls during weekday hours can ensure better support. For detailed inquiries, email communication is often more effective, allowing for comprehensive responses from the library staff.
