University of Sunderland
The University of Sunderland's Course Helpline is your go-to resource for information and support regarding courses, admissions, and university services. Available Monday to Friday during standard business hours, this helpline assists both current and prospective students. Common reasons for calling include checking application status, understanding course details, and seeking advice on university services. While typical wait times are not specified, calling during mid-morning or mid-afternoon may help avoid peak periods. Email and online chat are also available as alternatives for those who prefer digital communication.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Understand course details
- Seek admission advice
- Inquire about university services
- Request student support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Student ID
- Application number
- Contact details
- Details of enquiry
- Relevant documents
Known issues
While there are no specific known issues reported, it's advisable to call during non-peak hours such as mid-morning or mid-afternoon to potentially reduce wait times. If you encounter difficulties reaching the helpline, consider using the university's email or online chat services as alternatives. Ensure you have all necessary information ready, such as your student ID or application number, to facilitate a smoother call experience. Being clear and concise with your enquiry will also help the advisor assist you more effectively.
