Birmingham City Council
The Birmingham City Council Complaints department handles issues related to council services. You can call this number to report problems such as missed waste collections, noise disturbances, or housing repairs. The department operates Monday to Friday, and complaints are typically resolved within 15 working days for complex cases. While wait times can vary, calling during mid-morning or mid-afternoon may result in shorter queues. Providing a clear description of your issue will help expedite the process. If delays occur, complaints can be escalated to higher authorities for faster resolution.
Updated 15 Dec 2025
Expected outcomes
- Report missed collections
- File noise complaints
- Request housing repairs
- Escalate unresolved issues
- Check complaint status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Issue description
- Contact details
- Reference numbers
- Previous correspondence
- Photographic evidence
- Relevant dates
Known issues
Occasional delays in response times have been reported, which can be frustrating for callers. If you experience a delay, it is advisable to escalate the issue to higher authorities within the council. To avoid long wait times, try calling during off-peak hours, such as mid-morning or mid-afternoon. Ensure you have all necessary information ready, such as a detailed description of the issue and any reference numbers, to help speed up the process. Using the council's online contact forms can also be an efficient alternative for filing complaints.
