Cardiff Council
Cardiff Council's Electoral Services can assist residents with all voting-related inquiries and actions. This includes registering to vote, checking registration status, updating voter details, and requesting postal or proxy ballots. Residents often call for assistance with changes in address, name, or nationality. Typically, services are accessible during regular operating hours, and it's recommended to call at non-peak times to avoid delays, especially close to election periods. Non-urgent issues are best addressed via email at electoralservices@cardiff.gov.uk, ensuring efficient and documented communication.
Updated 15 Dec 2025
Expected outcomes
- Register to vote
- Check registration status
- Update voter details
- Request postal vote
- Request proxy vote
- Answer voting queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Current address
- National Insurance number
- Full name
- Reason for postal vote
- Updated address information
Known issues
Users occasionally experience delayed responses during peak times, especially around elections. To mitigate this, it is advisable to call Cardiff Council's Electoral Services outside of peak periods or use email if the matter isn't urgent. Additionally, beware of phishing scams; the only legitimate email from Cardiff electoral services will come from electoralservices@cardiff.gov.uk. Ensure all communications are verified either by email or by calling the official number for any confirmations. Staying informed of these issues can help save time and avoid any potential scams.
