⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
County Durham and Darlington Fire and Rescue Service
The County Durham and Darlington Fire and Rescue Service provides various services via their contact number, including fire safety information, public service details, and media inquiries. People often call for fire safety advice, to provide feedback, or to make media-related inquiries. Typical wait times are not specified, but it is recommended to call during office hours from Monday to Friday for the best response. For non-urgent matters, online forms are available for submitting comments, compliments, or complaints. If you experience delays in email responses, calling the main number is advised.
Updated 15 Dec 2025
Expected outcomes
- Check fire safety advice
- Submit feedback
- Make a complaint
- Provide a compliment
- Request media information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Feedback details
- Journalist credentials
- Specific inquiry details
- Email address
Known issues
There are occasional issues with email response delays due to emails not being monitored 24/7 and potential security filter blocks. If you do not receive a timely reply via email, it is recommended to call the main phone number for assistance. This ensures your query or feedback is addressed promptly. For feedback, using the online form on the official website is an effective alternative, as it allows you to submit your comments directly and receive a response when available.
