Coventry City Council
Coventry City Council's general inquiries line is available Monday to Friday from 9am to 5pm, excluding bank holidays. This service handles questions about council services such as council tax, benefits, and waste collection. Additionally, the line accepts feedback, complaints, and compliments. Many issues can also be resolved online through the 'My Account' portal. Callers often experience long wait times, particularly during lunchtime and early afternoon, so it's recommended to call before 12pm or after 3pm for a quicker response.
Updated 15 Dec 2025
Expected outcomes
- Check council tax details
- Inquire about benefits
- Report waste collection issues
- Submit feedback or complaints
- Request service information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal details
- Nature of inquiry
- Contact information
- Details of complaint
- Supporting documents
Known issues
Callers frequently report long wait times, especially during lunchtime and early afternoon. To avoid delays, it is advised to call outside peak hours, preferably before 12pm or after 3pm. For many issues, using the online 'My Account' portal can be a faster alternative. If you need to make a complaint or provide feedback, ensure you have all relevant details and request a reference number for follow-up. This will help in tracking the progress of your inquiry or complaint.
