⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Cumbria Constabulary
The Cumbria Constabulary's Carlisle City Council Customer Services line is available for handling general enquiries, reporting non-emergency incidents, and hate crime reporting. Callers can seek assistance with questions, obtain information, and be directed to appropriate departments. The service operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Typical reasons for calling include reporting non-urgent crimes, anti-social behavior, and community issues. While specific wait times are not provided, it is advisable to call during off-peak hours to avoid delays. For emergencies, callers should dial 999 instead.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Report non-emergency incidents
- Report hate crimes
- Get information on services
- Receive guidance on procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Incident description
- Location
- Time of incident
- Type of hate crime
- Supporting information
Known issues
Callers occasionally experience long wait times during peak hours or when demand is high. To mitigate this, it is recommended to call during off-peak hours or use online contact forms for non-urgent matters. This can help reduce wait times and ensure quicker assistance. If you encounter extended delays, consider calling back at a different time or exploring online resources for immediate information. Being prepared with all necessary details can also expedite the process when you do get through.
