Department for Culture, Media and Sport
The Department for Culture, Media and Sport can be reached at +442072116000 for various services. Common reasons for calling include general enquiries about the department's remit, submitting Freedom of Information (FOI) requests, lodging complaints, and media enquiries. The department operates Monday to Friday from 08:00 to 18:00, with additional hours on Saturday from 09:00 to 13:00 for general enquiries. Media enquiries can be addressed 24 hours a day through the press office. Callers may experience long wait times during peak hours, especially after major announcements. It is advisable to call during mid-morning or mid-afternoon for shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Check department remit
- Submit FOI requests
- Lodge service complaints
- Request media information
- Confirm service hours
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Nature of enquiry
- Description of complaint
- FOI request details
- Email address
Known issues
Callers sometimes face long wait times, particularly during peak hours or following major announcements. To avoid delays, it is recommended to call during mid-morning or mid-afternoon on weekdays. The department prefers handling most enquiries in writing, which can lead to delays in phone resolutions. For faster responses, follow up by email. If you need to submit a Freedom of Information request, prepare your request in writing and send it via email or post. For complaints, a clear written description is advisable, and responses are typically provided in writing.
