⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Dorset & Wiltshire Fire and Rescue Service
The Dorset & Wiltshire Fire and Rescue Service provides non-emergency support through their main contact number. Callers can inquire about fire safety, community support, and general information. This line is available during standard office hours, and it is important to use this number for non-emergencies only. Emergency situations should be directed to 999. Wait times may vary, but typically, calls are handled promptly during business hours. It's advisable to call during mid-morning or mid-afternoon to avoid peak times.
Updated 15 Dec 2025
Expected outcomes
- Inquire about fire safety
- Request community support
- Obtain general information
- Check fire prevention programs
- Ask about safety inspections
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Nature of enquiry
- Relevant documents
- Previous correspondence
- Specific questions
Known issues
When calling the Dorset & Wiltshire Fire and Rescue Service, it's important to note that the line is for non-emergency inquiries only. Emergency calls should be directed to 999. To avoid long wait times, consider calling during off-peak hours, such as mid-morning or mid-afternoon. Have your information ready, including your name, contact details, and the nature of your enquiry, to ensure a smooth and efficient call. If you encounter busy lines, try using online resources or call back later.
