HM Treasury
The HM Treasury Correspondence and Enquiry Unit handles public enquiries related to policies, services, and general information. Common reasons for calling include submitting complaints, making Freedom of Information (FOI) requests, and providing budget representations. While specific wait times are not provided, it is advisable to call during standard UK business hours for the best chance of reaching an agent. The unit does not respond to unrelated queries and will never request money or personal details. Enquiries and complaints can also be submitted via email, post, or an online form, providing flexibility for those unable to call.
Updated 15 Dec 2025
Expected outcomes
- Submit a general enquiry
- File a complaint
- Request information via FOI
- Make budget representations
- Report scam communications
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Enquiry description
- Complaint details
- FOI request specifics
- Budget representation details
- Contact information
- Desired resolution
Known issues
Some users experience delays in receiving written responses, particularly for complex enquiries or complaints. HM Treasury aims to reply within 20 working days and will notify if more time is needed. Additionally, there have been frequent reports of scam calls and emails where fraudsters impersonate HM Treasury to request money or personal details. HM Treasury advises that they never ask for such information and recommends reporting any suspicious communications to Action Fraud. To avoid these scams, always verify the source before providing any personal information.
