Manchester City Council
Manchester City Council's Housing Services department offers a range of services via their phone line. You can make general housing enquiries, report emergency issues, and pay rent using their automated service. The line is open Monday to Friday from 8:30 am to 4:30 pm for general enquiries, with emergency support available 24/7. Rent payments can be made at any time through an automated system. To avoid long wait times, a callback service is available during specific hours. Peak times often lead to delays, so calling early in the day is recommended.
Updated 15 Dec 2025
Expected outcomes
- Make general housing enquiries
- Report emergency housing issues
- Pay rent via automated line
- Request a callback
- Check tenancy details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Rent reference number
- Bank card
- Phone number
- Nature of enquiry
- Tenancy agreement
- Identification documents
Known issues
Callers often experience long wait times, particularly during peak hours or after weekends. To mitigate this, the council offers a callback option, which can be requested during specific hours. It's advisable to call early in the day to avoid delays. Additionally, when using the callback service, the return call will appear as a withheld number, which some users may miss. Being aware of these issues can help ensure a smoother experience when contacting the council.
