⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Merseyside Fire and Rescue Service
The Merseyside Fire and Rescue Service can be reached at +441512964000 for a variety of non-emergency services. Common reasons for calling include seeking general information about the services provided, obtaining fire safety advice, and reporting fire safety concerns. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. For emergencies, callers should always dial 999. Non-emergency queries may take up to 48 hours for a response if submitted online. It's advisable to call during mid-morning or early afternoon to avoid peak times.
Updated 15 Dec 2025
Expected outcomes
- Check service locations
- Get fire safety advice
- Report safety concerns
- Inquire about services
- Receive non-emergency guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Contact details
- Description of concern
- Location details
- Supporting information
- Reference numbers if applicable
Known issues
There are a few common issues when contacting the Merseyside Fire and Rescue Service. Web and email enquiries can experience delays of up to 48 hours, especially during weekends and bank holidays. For urgent matters, it is recommended to use the phone service. Additionally, there have been instances where individuals mistakenly use non-emergency contacts for emergencies. It is crucial to call 999 for any emergency situations. Clear instructions are provided to ensure the correct use of contact methods, and callers are advised to follow these guidelines to avoid delays.
