Ministry of Defence - Joint Casualty and Compassionate Centre (JCCC)
The Ministry of Defence's Joint Casualty and Compassionate Centre (JCCC) provides 24/7 support for British armed forces casualties and compassionate cases. Services include casualty notifications, repatriation, funeral entitlements, and support for next of kin. Additionally, the JCCC handles historic military commemorations and war grave identifications during normal working hours. Compassionate travel arrangements for next of kin or service personnel are also available around the clock. Callers typically contact JCCC for urgent support and advice, with the centre prioritizing emergency contacts and next of kin. Wait times can vary depending on the nature of the call, but immediate assistance is prioritized for urgent cases.
Updated 15 Dec 2025
Expected outcomes
- Manage casualty notifications
- Arrange compassionate travel
- Identify historic remains
- Issue excavation licenses
- Coordinate military ceremonies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Service number
- Rank
- Name
- Next of kin contact
- Proof of relationship
- Commanding officer approval
Known issues
During major incidents, there may be occasional delays in providing information to families as the JCCC prioritizes notifying emergency contacts and next of kin. Updates are provided as soon as possible, and families are advised to await official contact for the most accurate information. To minimize frustration, ensure all required details are ready before calling. For non-urgent matters, consider contacting during normal working hours when staff may be more readily available to assist with historic commemorations and licensing inquiries.
