National Highways
National Highways provides a 24/7 Customer Contact Centre for various services related to the strategic road network. Common reasons for calling include reporting road incidents, obtaining information about roadworks, and providing customer feedback. The service is designed to handle general enquiries, such as checking road conditions and closures. While specific wait times are not provided, calls are monitored for quality assurance. For emergencies, it is advised to contact emergency services directly. The best times to call are typically outside of peak travel hours to avoid longer wait times.
Updated 15 Dec 2025
Expected outcomes
- Report road incidents
- Request roadwork information
- Submit customer feedback
- Check road closures
- Plan journeys
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident location
- Hazard description
- Contact details
- Road name
- Date of enquiry
- Nature of enquiry
Known issues
While there are no specific known issues reported, it is generally advisable to call during non-peak hours to minimize wait times. For non-urgent matters, consider using online resources available on the National Highways website. If you encounter long wait times, try calling back later or exploring self-service options online. Always have relevant information ready to ensure a smooth and efficient call experience.
