⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Northumberland Fire and Rescue Service
The Northumberland Fire and Rescue Service can be contacted for a variety of non-emergency services. Common reasons for calling include making general enquiries about fire service operations, reporting non-emergency incidents, and obtaining information about local fire stations. The reception is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typical wait times can vary, with longer waits reported during peak hours. It's advisable to call during off-peak times or use email for non-urgent queries. For emergencies, always dial 999.
Updated 15 Dec 2025
Expected outcomes
- Check fire service operations
- Report non-emergency incidents
- Get fire station details
- Inquire about community resources
- Direct calls to departments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Caller name
- Contact details
- Nature of enquiry
- Incident details
- Location
- Email address
Known issues
Some callers experience long wait times during peak hours or due to staff shortages. To avoid delays, it's best to call during off-peak hours or use email for non-urgent matters. Reception is closed outside standard hours, so for urgent issues, use the out-of-hours contact number 01670 627599 or email FControl@northumberland.gov.uk. These alternatives ensure that your concerns are addressed promptly, even when the main reception is unavailable.
