⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Nottinghamshire Fire and Rescue Service
The Nottinghamshire Fire and Rescue Service provides a range of services via their contact number, including general enquiries about fire safety, handling complaints and compliments, offering fire safety advice, and assisting businesses with fire protection queries. These services are available Monday to Friday from 08:30 to 16:30. For emergencies, callers must dial 999. Non-emergency queries are addressed during office hours, with complaints acknowledged within two working days and investigated within ten working days. Typical wait times may vary, with occasional reports of long waits during peak hours. It's advisable to call during mid-morning or early afternoon for potentially shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Get fire safety advice
- Submit a formal complaint
- Receive business fire protection guidance
- Provide feedback or compliments
- Ask about fire safety regulations
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Details of complaint
- Contact information
- Preferred communication method
- Business name
- Premises address
- Nature of query
Known issues
Callers may experience long wait times during peak hours or due to staff shortages. To address this, the service offers staffing adjustments and callback options. Additionally, there is no phone support available on weekends, which can be frustrating for some. For non-urgent matters, it is recommended to use email or online forms. To minimize wait times, consider calling during mid-morning or early afternoon. If you encounter issues, ensure you have all necessary information ready to expedite the process.
