⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Office of the Police and Crime Commissioner for Merseyside
The Office of the Police and Crime Commissioner for Merseyside provides specific services via phone, including responding to general enquiries about policies and initiatives, handling complaints about the Chief Constable, and offering guidance on the Community Remedy process. Common reasons for calling include seeking information on police policies, submitting complaints, and understanding victim support options. While typical wait times are not specified, calling during standard operating hours is recommended. It is advisable to check FAQs and complaints guidance online before calling to ensure efficient service.
Updated 15 Dec 2025
Expected outcomes
- Respond to policy questions
- Submit Chief Constable complaints
- Get Community Remedy guidance
- Request contact information
- Inquire about initiatives
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Details of complaint
- Contact information
- Details of incident
- Victim information
- Access to FAQs
- Complaint eligibility check
Known issues
A common issue is confusion over the scope of complaints handled by the office. Many callers mistakenly try to submit complaints about police officers or staff, which are not within this office's remit. Only complaints about the Chief Constable are accepted. Callers are often redirected to the correct channels or given guidance on where to submit their complaints. To avoid frustration, it is recommended to verify the eligibility of the complaint before calling. Additionally, exploring online resources may provide quicker resolutions for general enquiries.
