Prudential Regulation Authority
The Prudential Regulation Authority (PRA) is part of the Bank of England, responsible for the regulation and supervision of major UK financial institutions, including banks, insurers, and investment firms. Calls to the PRA can address regulatory inquiries, complaint submissions, and authorization guidance. Services are available during business hours, and callers may be redirected to specific departments or asked to provide documentation for complex issues. Typical reasons for calling include seeking information on compliance, reporting non-compliance, and understanding authorization processes. While specific wait times are not provided, calling during non-peak hours may reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Respond to regulatory inquiries
- Submit compliance complaints
- Receive authorization guidance
- Report regulatory breaches
- Obtain supervision information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Clear inquiry description
- Relevant firm details
- Complaint details
- Supporting evidence
- Firm authorization details
- Nature of authorization
Known issues
While there are no specific known issues reported, callers may experience delays during peak hours. It is advisable to have all necessary information ready before calling to ensure a smooth process. If the inquiry is complex, be prepared to submit additional documentation via email or an online form. For faster service, consider calling during non-peak hours or using online resources when available. If redirected, follow up with the appropriate department for specific queries.
