⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Thames Valley Police Headquarters
The Thames Valley Police Headquarters Office of the Police and Crime Commissioner (OPCC) handles non-operational matters such as governance and policy. You can make general enquiries, submit written correspondence, or file complaints about the OPCC or the Police and Crime Commissioner. Note that this office does not deal with operational policing issues. Telephone support is limited, with availability from Monday to Thursday, 09:00-14:00, and Friday, 09:00-12:00. Email is preferred for faster responses. Typically, written enquiries are acknowledged automatically, with a response expected within ten working days. For urgent matters, contacting Thames Valley Police directly is advised.
Updated 14 Dec 2025
Expected outcomes
- Submit general enquiries
- Send written correspondence
- File a complaint
- Receive automatic receipt notification
- Get policy information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Clear enquiry description
- Contact details
- Written enquiry
- Complaint details
- Complainant contact information
- Enquiry subject
Known issues
There is limited telephone cover at the OPCC, so using email is recommended for a quicker and more reliable response. Telephone support is only available for a few hours each day, and email submissions are acknowledged automatically. Response times for written and email enquiries can take up to ten working days, and sometimes longer. If you do not receive a response within this timeframe, it is advisable to follow up. For immediate concerns, contacting Thames Valley Police directly via 101 or 999 is recommended.
