Manchester Royal Infirmary
The Manchester Royal Infirmary's main switchboard handles all incoming calls, providing information and connecting callers to the appropriate departments or patient wards. Common reasons for calling include checking visiting hours, obtaining directions, and reaching specific hospital departments. While typical wait times can vary, callers may experience delays during peak hours or emergencies. It is advisable to call during off-peak times for faster service. The switchboard operates during the hospital's main hours, ensuring assistance is available when needed.
Updated 15 Dec 2025
Expected outcomes
- Connect to patient wards
- Check visiting hours
- Obtain hospital directions
- Reach specific departments
- Request department contact
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Date of birth
- Ward name
- Nature of enquiry
- Department contact
- Specific enquiry details
Known issues
Callers to Manchester Royal Infirmary may occasionally experience long wait times, particularly during peak hours or emergencies. It is recommended to wait on the line or attempt calling during less busy periods. Additionally, there are reports of calls being misdirected to incorrect departments. If this occurs, politely request to be reconnected or clarify the department needed. These issues are infrequent but can be resolved with patience and clear communication.
