⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
NHS 111
NHS 111 provides non-emergency medical advice and triage services 24/7, every day of the year. This service is ideal for urgent but non-life-threatening situations, offering guidance on symptoms and directing callers to appropriate NHS services, including mental health, dental, and pharmacy support. The service is accessible via phone, with Relay UK and BSL video relay options for those with hearing or speech difficulties. Interpreters are available for non-English speakers. Common reasons for calling include seeking advice on symptoms, understanding next steps for care, and accessing local health services. Wait times may vary, especially during peak hours like evenings and weekends. For quicker service, consider calling during off-peak times.
Updated 15 Dec 2025
Expected outcomes
- Receive medical advice
- Get symptom triage
- Access mental health support
- Find local NHS services
- Request interpreter assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Symptom details
- Location information
- Personal details
- Preferred language
- Access to Relay UK
- BSL service access
Known issues
Callers may experience long wait times, particularly during peak periods such as evenings, weekends, and public health emergencies. To mitigate this, it's advisable to use online services when possible or call during off-peak hours. Additionally, some users report variable service quality, which can be addressed by escalating concerns to clinical advisors or supervisors. This variability may arise from differences in call handler training or outsourcing. For a smoother experience, ensure you have all necessary information ready before calling, and be prepared to describe your symptoms clearly.
