NHS National Services Scotland
NHS National Services Scotland provides a range of services accessible via their main contact number. Callers can book or reschedule vaccination appointments, access primary care support for general practitioners and other healthcare providers, and obtain information on national population screening programs. Additionally, the service offers specialist healthcare commissioning and legal advice through the Central Legal Office. Common reasons for calling include managing vaccination schedules and seeking support for healthcare providers. While wait times can vary, they tend to be longer during peak hours, particularly for vaccination bookings. To minimize wait times, it is advisable to call during off-peak hours.
Updated 15 Dec 2025
Expected outcomes
- Book vaccination appointments
- Reschedule vaccinations
- Access primary care support
- Get screening information
- Request legal advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- NHS number
- Appointment reference
- Practice details
- Screening programme name
- Treatment details
- Case details
- Client identification
Known issues
Callers occasionally experience long wait times, particularly during peak hours for services like vaccination booking and primary care support. To address this, it is recommended to call during off-peak times when additional staff may be available. Another issue involves multiple call transfers before reaching the correct department. This has been mitigated by improving call routing and enhancing staff training. For a smoother experience, having all necessary information ready before calling can help expedite the process and reduce the likelihood of being transferred multiple times.
