NHS Wales Shared Services Partnership
The NHS Wales Shared Services Partnership provides a range of services accessible via their main contact number. Common reasons for calling include general enquiries about operations, accounts payable support, and contractor services related to the Disclosure and Barring Service (DBS). Typically, calls are handled Monday to Friday during operating hours. Callers may experience longer wait times during peak hours, especially for accounts payable and general enquiries. It is often recommended to use email for detailed or non-urgent queries. The best times to call are generally during mid-morning or mid-afternoon to avoid peak periods.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Confirm payment status
- Request DBS check updates
- Provide invoice information
- Clarify supplier details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Invoice number
- Supplier name
- Applicant name
- Practice details
- Nature of enquiry
- Personal identification
Known issues
Callers have occasionally reported long wait times, particularly during peak hours for accounts payable and general enquiries. To mitigate this, it is advisable to call during off-peak times such as mid-morning or mid-afternoon. For non-urgent matters, using email can be a more efficient option. Additionally, having all necessary information ready, such as invoice numbers or applicant details, can help expedite the process. If hold times are excessive, consider following up via email for a quicker response.
