Royal Free Hospital
The Royal Free Hospital's Private Patients General Enquiries department provides a range of services for private patients. You can inquire about private patient services, book consultations or procedures with private consultants, and get assistance with transferring from NHS to private care. Additionally, they handle billing and insurance queries. Typical reasons for calling include scheduling appointments, understanding billing, and transferring care. While specific wait times aren't provided, calling earlier in the day or outside peak hours may reduce wait times. The Private Patients Unit is located on the 12th floor, where all profits are reinvested into NHS services.
Updated 15 Dec 2025
Expected outcomes
- Answer private patient questions
- Book private consultations
- Assist with NHS to private transfers
- Provide billing information
- Clarify insurance queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Contact details
- Referral document
- Insurance details
- NHS number
Known issues
Some callers experience long wait times, especially during peak hours. To avoid this, try calling earlier in the day. Additionally, there can be confusion regarding billing for private versus NHS services. For clarity, the billing department is available to provide detailed explanations. If you encounter issues, it's advisable to have all necessary documents ready, such as patient details and insurance information, to expedite the process. These proactive steps can help ensure a smoother experience when contacting the Private Patients department.
