Royal Preston Hospital
Royal Preston Hospital's Outpatient Appointments department provides services such as changing or canceling outpatient appointments and discussing appointment details. These services are available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include rescheduling appointments due to personal conflicts or clarifying appointment details. While wait times can vary, it's advisable to call during off-peak hours to avoid delays. Infection control measures are in place, so patients should be prepared to follow guidelines if visiting in person.
Updated 15 Dec 2025
Expected outcomes
- Change appointment date
- Cancel existing appointment
- Discuss appointment details
- Confirm new appointment
- Clarify appointment instructions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient NHS number
- Full Name
- Date of Birth
- Daytime telephone number
- Appointment letter
- Photo ID
Known issues
Callers to the Outpatient Call Centre at Royal Preston Hospital sometimes experience long wait times, especially during peak hours. To mitigate this, try calling during off-peak times or use email for non-urgent requests. Additionally, patients may face difficulties reaching specific departments if they do not have their appointment letter or patient details ready. It's helpful to have these documents on hand and ask switchboard staff for assistance if needed. These measures can help streamline the process and reduce frustration.
