St Thomas' Hospital
St Thomas' Hospital Private Patient Enquiries department provides services such as booking consultations, discussing treatment options, and verifying insurance coverage. Patients often call to schedule outpatient consultations or inpatient procedures. The department also assists with obtaining insurance pre-authorisation and provides self-pay quotations. Typically, calls are answered during operating hours, with same-week appointments often available for outpatient care. Wait times can vary, but calling early in the day or mid-week may result in faster responses. The department is known for its dedicated reception and offers both self-pay and insurance options.
Updated 15 Dec 2025
Expected outcomes
- Book outpatient consultations
- Verify insurance coverage
- Obtain pre-authorisation codes
- Request self-pay quotations
- Schedule inpatient procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- Insurance policy number
- GP referral
- Pre-authorisation code
- Preferred consultant
- Contact details
Known issues
Some callers experience long wait times, especially during peak hours or after NHS announcements. To avoid delays, try calling early in the day or mid-week. Additionally, there can be delays in processing insurance pre-authorisation, which may postpone appointment scheduling. To mitigate this, ensure all necessary insurance documents and pre-authorisation codes are ready before calling. These proactive steps can help streamline the process and reduce frustration when contacting the Private Patient Enquiries department.
