The Royal London Hospital
The Royal London Hospital's Patient Advice and Liaison Service (PALS) is available to assist with various inquiries related to hospital services. This department is often contacted for information about patient services, hospital facilities, and support options. While emergency inquiries are handled 24/7, non-urgent questions are best addressed during regular business hours. Callers may experience wait times depending on the time of day, with mornings typically being busier. For a smoother experience, consider calling during mid-afternoon when lines are less congested.
Updated 15 Dec 2025
Expected outcomes
- Get hospital service details
- Inquire about patient facilities
- Seek support options
- Request appointment information
- Clarify visiting hours
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient ID
- Appointment details
- Medical record number
- Insurance information
- Specific questions
- Contact information
Known issues
While there are no specific known issues reported, callers to The Royal London Hospital's PALS may experience longer wait times during peak hours, such as early mornings. To avoid delays, try calling during less busy times, like mid-afternoon. If your inquiry is non-urgent, consider using online resources or email for assistance. Having all necessary information ready before calling can also expedite the process, ensuring a more efficient interaction.
