The Willow Group
The Willow Group provides a range of GP services, including routine care, urgent same-day care, and minor surgeries. They also offer online consultations for medical advice, appointment requests, and prescription renewals. The clinic operates Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. For urgent needs outside these hours, patients can contact NHS 111. Common reasons for calling include booking appointments, seeking urgent care, and requesting medication renewals. Wait times can be long during peak hours, so using the NHS App for non-urgent matters is recommended.
Updated 15 Dec 2025
Expected outcomes
- Book routine appointments
- Request urgent care
- Renew prescriptions
- Access online consultations
- Receive minor surgery details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS registration
- Appointment booking
- Relevant medical information
- Internet access
- NHS App account
- Personal details
Known issues
Patients often experience long wait times on phone lines, particularly during peak hours. To mitigate this, it is advised to use online consultations and the NHS App for non-urgent inquiries. Additionally, securing same-day or routine appointments can be challenging due to high demand. The Willow Group has expanded online consultation hours and pooled resources across five sites to improve availability. For urgent needs, calling during operating hours or using NHS 111 out-of-hours is recommended.
