UCL Institute of Neurology, Movement Disorders Centre
The UCL Institute of Neurology, Movement Disorders Centre offers specialized services for scheduling appointments, managing referrals, and providing information about clinical services and research. Common reasons for calling include booking or rescheduling consultations for movement disorders, managing referrals for advanced therapies, and general inquiries about clinical trials. The centre operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. It is a major referral hub, and most appointments require a referral from a GP or specialist. For non-urgent queries, email is recommended. Callers may experience long wait times, especially for new referrals, so contacting during off-peak hours may be beneficial.
Updated 15 Dec 2025
Expected outcomes
- Schedule specialist appointments
- Reschedule consultations
- Cancel appointments
- Manage referrals
- Inquire about clinical trials
- Request service information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- Referral documentation
- NHS number
- GP letter
- Appointment reference
- Relevant medical history
Known issues
Callers frequently experience long wait times for specialist appointments and phone responses, particularly for new referrals. The centre prioritizes urgent cases based on clinical need, and it is advised to use email for non-urgent queries. To avoid delays, it is recommended to call during off-peak hours. Ensuring all necessary documentation, such as referral letters and patient details, is ready before calling can help streamline the process. If possible, consider using email for less urgent matters to receive a quicker response.
