Ofcom Media Office
The Ofcom Media Office primarily handles media enquiries and complaints about broadcasters and telecoms. Journalists can call to get official statements, arrange interviews, or ask questions about Ofcom's activities. Complaints about media content, including the BBC, are also managed here, though BBC complaints require prior completion of the BBC's own process. Typical wait times can be longer during peak news cycles, so calling during non-peak hours is advisable. The office operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00.
Updated 15 Dec 2025
Expected outcomes
- Respond to media questions
- Provide official statements
- Facilitate interviews
- Handle broadcaster complaints
- Direct telecom complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Media organization name
- Nature of enquiry
- Contact details
- Details of complaint
- Broadcast date
- BBC process evidence
Known issues
Callers to the Ofcom Media Office may experience long wait times, especially during major news events or regulatory announcements. To avoid delays, it's best to call during non-peak hours. Additionally, during certain periods, such as the Covid-19 pandemic, Ofcom may not process postal correspondence efficiently, so using phone or email is recommended. If you encounter long waits, consider using email for non-urgent enquiries. Always ensure you have completed any necessary preliminary steps, such as the BBC's complaint process, before contacting Ofcom.
