Places for People
Places for People offers a range of services through their customer service line, including handling general enquiries, reporting repairs, lodging complaints, and providing advocacy support. Customers often call to manage tenancy questions, account issues, or to report both standard and emergency repairs. The customer service is available Monday to Friday, 8am to 6pm, excluding bank holidays, with emergency repairs being available 24/7. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. Online services are encouraged for routine enquiries and payments.
Updated 15 Dec 2025
Expected outcomes
- Check tenancy questions
- Report emergency repairs
- Lodge service complaints
- Request advocacy support
- Manage account issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Property reference number
- House number
- Postcode
- Details of repair
- Contact information
- Advocate's details
Known issues
Customers frequently report long wait times during peak hours, particularly for repairs and general enquiries. To mitigate this, it is recommended to use the online account for routine tasks or call during off-peak times. Additionally, some customers face challenges reaching specific departments or receiving follow-ups. In such cases, escalation through a complaint or email is suggested. Using the online platform can often provide quicker resolutions for non-urgent matters.
