Amazon UK Services Ltd
Amazon UK Services Ltd provides customer support for various issues including orders, deliveries, returns, and account management. You can reach their customer service from Monday to Friday between 08:00 and 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include checking order status, resolving account issues, and handling returns. Wait times can be long during peak hours, but calling during non-peak times or using online chat may result in a quicker response. Be prepared to navigate automated menus to reach the appropriate department.
Updated 15 Dec 2025
Expected outcomes
- Resolve order issues
- Verify account details
- Request delivery updates
- Initiate returns process
- Address billing concerns
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Amazon account email
- Order number
- Personal ID
- Billing address
- Payment method details
- Return authorization number
Known issues
Customers occasionally experience long wait times, especially during peak hours. To avoid this, try calling during non-peak hours or use Amazon's online chat for quicker assistance. Additionally, calls may be transferred multiple times before reaching the correct department. To minimize this, clearly state your issue and the department you need at the beginning of the call. These strategies can help streamline your experience and reduce frustration.
