ASOS plc
ASOS plc Customer Support primarily handles press and media enquiries related to corporate matters. Calls are routed through the main switchboard, and you should be prepared to state your media organization and the nature of your enquiry. The service is available Monday to Friday, from 08:00 to 18:00 UK time. Common reasons for calling include seeking information for articles or interviews. While wait times can vary, calling during early weekday mornings may help reduce delays. If you encounter long wait times, consider emailing for a faster response.
Updated 15 Dec 2025
Expected outcomes
- Handle press enquiries
- Provide corporate information
- Connect to Press Office
- Leave contact details
- Request interview opportunities
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Media organization
- Nature of enquiry
- Contact details
- List of questions
- Preferred callback time
Known issues
Callers occasionally experience long wait times or difficulty reaching a live person when contacting the ASOS plc press office. To mitigate this, try calling during early weekday mornings when lines may be less busy. Alternatively, emailing your enquiry can lead to a faster response. Ensure you have all necessary information ready, such as your name, media organization, and the nature of your enquiry, to expedite the process once connected. Being prepared can help streamline your call and reduce potential frustrations.
