Boohoo.com UK Limited
Boohoo.com UK Limited offers support primarily through email, live chat, and web forms, as phone support is not available. Customers commonly reach out for order inquiries, returns and refunds, complaint submissions, and account assistance. Typical reasons for contact include checking order status, initiating returns, and filing complaints about products or services. While specific wait times are not provided, response times may vary, especially during peak periods or holidays. It's advisable to have your order number and relevant details ready to expedite the process. For the most efficient service, use the Boohoo Contact Us page to access email or live chat options.
Updated 15 Dec 2025
Expected outcomes
- Check order status
- Track delivery updates
- Initiate a return
- Request a refund
- File a product complaint
- Reset account password
- Update contact preferences
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Product details
- Reason for return
- Account email
- Personal ID details
- Description of issue
- Supporting evidence
Known issues
Boohoo does not offer phone support, directing customers to email, live chat, or web forms. This often leads to confusion, as some numbers are listed online but are not operational. Response times can be slow, particularly during busy periods or holidays. To improve your experience, ensure you have all necessary information ready, such as your order number and query details. Checking the FAQs on Boohoo's website may also provide quick answers to common questions. For faster service, use the live chat option when available.
