Marks and Spencer plc
Marks and Spencer's customer service line at +443330148000 offers assistance with order queries, returns and refunds, product information, gift card issues, and complaints. You can inquire about your order status, initiate returns, or address product concerns. The service is available from 08:00 to 20:00, Monday through Sunday, with slightly reduced hours on weekends for product queries and complaints. Customers often call to check delivery status, process refunds, or resolve product issues. Wait times can vary, but calling during off-peak hours may reduce delays. Alternatively, online chat is available for non-urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Track order status
- Initiate product return
- Request refund processing
- Inquire about product details
- Check gift card balance
- Register a complaint
- Resolve delivery issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Personal details
- Proof of purchase
- Product details
- Gift card number
- Complaint details
Known issues
Customers occasionally experience long wait times, especially during peak hours. To avoid this, try calling during off-peak times or use the online chat feature for quicker responses. Some users report delays in order tracking updates; checking 'My Account' online or contacting support can help. Refund processing may take up to 14 days, particularly during busy sales periods. If you haven't received your refund within this timeframe, contacting support is recommended. These issues are being addressed to improve customer experience.
