Tesco Stores Limited
Tesco Stores Limited offers a range of services via their customer service number, including general enquiries about products, prices, and availability. Customers can also handle returns and refunds for in-store purchases, resolve complaints, and get assistance with online orders such as tracking or making changes. The service is available Monday to Saturday from 8am to 8pm, and Sunday from 9am to 6pm. Wait times can be longer during peak hours, such as weekends and evenings, so calling during early mornings or midweek is recommended for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Get product information
- Process returns and refunds
- Resolve purchase complaints
- Track online orders
- Change or cancel orders
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Proof of purchase
- Item details
- Order number
- Complaint details
- Case reference number
- Supporting information
Known issues
Customers occasionally experience long wait times, particularly during weekends and evenings. To avoid this, try calling during early morning or midweek. Additionally, calls may be transferred multiple times before reaching the correct department. To minimize this, clearly state the nature of your issue at the beginning of the call. These tips can help ensure a smoother experience when contacting Tesco's customer service.
