Biffa Waste Services Ltd
Biffa Norwich Depot offers a comprehensive range of commercial waste management services tailored for businesses. Key services include general waste collection, commercial recycling, hazardous waste treatment, food waste recycling, and asbestos materials disposal. Services are available Monday to Saturday during depot operating hours, with hazardous waste services limited to weekdays. A business account setup and waste type disclosure are basic requirements for most services. Some customers report quick and easy onboarding with clear information provided. Best practices include separating waste for cost efficiency. Wait times may vary, and it’s advised to directly contact the depot for specific operating hours and scheduling arrangements.
Updated 15 Dec 2025
Expected outcomes
- Schedule waste collection
- Arrange hazardous disposal
- Order skip delivery
- Set up business account
- Access recycling services
- Request food waste recycling
- Dispose of asbestos
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Business account setup
- Waste type disclosure
- Hazardous waste details
- Compliance documentation
- Site access details
- Skip size selection
- Contact details
- Estimated waste volume
Known issues
Some customers have reported occasional issues with customer service at the Norwich depot, particularly regarding management attention and work environment. To improve your experience, ensure you have all required information ready before contacting or visiting, such as waste types and compliance documentation. For faster service, it might be beneficial to discuss requirements and collection schedules in advance, either through direct contact or their customer portal. Additionally, consider off-peak hours for inquiries and confirmations to avoid longer wait times. Separating your waste can result in lower charges and a more efficient process.
