Chubb Fire & Security Ltd
Chubb Fire & Security Ltd offers a range of services through their customer support line, including fire extinguisher servicing, fire safety consultations, and emergency support. The line is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00, with emergency support available 24/7. Common reasons for calling include scheduling maintenance, receiving fire safety advice, and addressing urgent safety issues. Wait times can vary, with early morning and late afternoon being the best times to call for quicker responses. It's advisable to have your contract number and site address ready before calling.
Updated 15 Dec 2025
Expected outcomes
- Schedule fire extinguisher service
- Receive fire safety advice
- Request emergency support
- Book maintenance appointments
- Consult on safety compliance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contract number
- Site address
- Contact details
- Description of emergency
- Preferred appointment time
- Site details
Known issues
Customers occasionally experience long wait times, particularly during peak hours. To avoid this, it's recommended to call during early morning or late afternoon. There are also reports of appointment delays for scheduled maintenance visits. If this occurs, following up with customer care can help in rescheduling. For emergency support, the 24/7 line ensures immediate assistance, though having your contract number and a clear description of the emergency ready can expedite the process.
