Citizens Advice Birmingham
Citizens Advice Birmingham provides a comprehensive range of services via their advice line, including guidance on housing rights, welfare benefits, debt management, consumer rights, and more. The advice line operates Monday to Friday from 9:30am to 4:30pm, while office hours are from 9am to 5pm. Common reasons for calling include seeking advice on legal issues, tax queries, and immigration concerns. Wait times can be long, especially during peak hours, but calling later in the day may reduce delays. The service is strictly phone-based, and no in-person visits are allowed.
Updated 15 Dec 2025
Expected outcomes
- Get housing rights advice
- Receive welfare benefits guidance
- Resolve debt management issues
- Understand consumer rights
- Clarify legal issues
- Discuss tax queries
- Explore immigration concerns
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Issue description
- Relevant documents
- Call during hours
- Appointment request
- Contact details
Known issues
Callers to Citizens Advice Birmingham may experience long wait times, particularly at the start of the day or during peak periods. It is advisable to call later in the day to avoid these delays. The service is strictly phone-based, and no in-person advice is available. For those needing more in-depth assistance, appointments with specialist advisors can be arranged. Additionally, using online chat or email options may provide faster service during busy times. Always have personal details and relevant documents ready to ensure a smooth process.
