Citizens Advice Bristol
Citizens Advice Bristol offers free, confidential, and impartial advice on a range of issues including housing, welfare rights, benefits, money, debt, consumer rights, immigration, nationality, legal issues, and employment rights. Phone advice is available Monday to Friday from 9am to 5pm. Drop-in sessions are held on Tuesdays and Thursdays. The service is staffed by trained volunteers and includes accessibility features such as wheelchair access and telephone translation. Due to high demand, phone lines can be busy, so multiple attempts may be necessary to get through.
Updated 15 Dec 2025
Expected outcomes
- Receive housing advice
- Get welfare benefits guidance
- Manage debt issues
- Understand consumer rights
- Access legal advice
- Receive employment rights support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Description of issue
- Relevant documents
- Debt details
- Financial documents
- Appointment reference
Known issues
Citizens Advice Bristol experiences high call volumes, often making it difficult to get through on the phone. This is due to the service being staffed entirely by volunteers. If you encounter busy lines, keep trying or consider using alternative contact methods such as webchat or attending a drop-in session. These sessions are available on Tuesdays and Thursdays, providing another opportunity to receive advice. Be prepared with all necessary documents and details to ensure a smooth process when you do make contact.
