Citizens Advice Scotland
Citizens Advice Scotland provides free, confidential, and impartial advice on a wide range of issues including benefits, debt, housing, employment, and consumer rights. The Adviceline connects callers to their local Citizens Advice Bureau, which may require providing a postcode for routing. The service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Calls are free from both mobiles and landlines. Typical wait times can be long, especially at the start of the day or during peak demand, so calling later might be beneficial. Online resources are also available for those who prefer digital assistance.
Updated 15 Dec 2025
Expected outcomes
- Get benefits advice
- Discuss debt solutions
- Resolve housing issues
- Understand employment rights
- Learn consumer rights
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Postcode
- Benefit documents
- Debt statements
- Employment contract
- Consumer receipts
- Housing lease
Known issues
Callers to Citizens Advice Scotland may experience long wait times, particularly at the beginning of the day or during peak hours. It is recommended to try calling later in the day or to use online resources for quicker assistance. Additionally, if the wait exceeds one hour, calls may be disconnected automatically. In such cases, callers should attempt to reconnect later or explore alternative contact methods. These issues are reported frequently, so being prepared with necessary information and considering the timing of your call can help mitigate these challenges.
