Ombudsman Services: Copyright Licensing
Ombudsman Services: Copyright Licensing provides assistance with copyright licensing complaints and appeals. Common reasons for calling include disputes over licensing decisions, fees, and conditions. The service is available during operating hours, and callers can expect to submit relevant documentation for their cases. Typical wait times may be longer during peak hours, so it's advisable to call during off-peak times or use online forms for quicker responses. This service is essential for resolving disputes and facilitating appeals related to copyright licensing issues.
Updated 15 Dec 2025
Expected outcomes
- Resolve licensing complaints
- Facilitate appeals process
- Dispute licence conditions
- Challenge licensing fees
- Submit supporting evidence
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Complaint details
- Relevant documentation
- Contact information
- Original decision
- Appeal grounds
- Supporting evidence
Known issues
Callers occasionally experience long wait times, especially during peak hours. To mitigate this, try calling during off-peak times or consider using the online contact forms for a potentially faster response. It's important to have all necessary documentation ready before calling to ensure a smoother process. If you encounter difficulties reaching a live agent, patience and persistence are key. The service aims to resolve issues efficiently, but preparation and timing can significantly impact your experience.
