NOW Broadband (Sky UK Limited)
NOW Broadband, operated by Sky UK Limited, provides support for broadband connectivity issues and order tracking through their dedicated support line. Customers can receive assistance with technical problems, troubleshooting, and account management. The support line is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. It is closed on Sundays. While phone support is available for broadband-related queries, TV issues are handled online. Common reasons for calling include resolving connectivity problems and tracking orders or engineer visits. To avoid long wait times, it is recommended to call during off-peak hours or use online help and live chat options for quicker responses.
Updated 15 Dec 2025
Expected outcomes
- Troubleshoot broadband issues
- Manage broadband account
- Track broadband orders
- Check engineer visit status
- Verify account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Order reference
- Personal identification
- Broadband account details
- Description of issue
- Online account access
Known issues
Customers occasionally experience long wait times when calling for broadband support, particularly during peak hours. To mitigate this, it is advisable to call during off-peak times or utilize the live chat feature for faster assistance. Additionally, there is frequent confusion over the correct contact number for broadband support, as it differs from the TV support line. Ensuring you are signed in to your NOW Broadband account can help you access the correct contact information. These steps can help streamline the support process and reduce frustration.
